PRIVACY POLICY

This privacy policy is directed to you as a customer who falls into one or more of the following categories: retail customers (customers in our stores), etail customers (customers who shop online), account holders (customers with a registered account on our site).

If you make a purchase in one of our physical stores, we may process your name, email address and purchase history for customer service, processing returns and providing customer recommendations for any products you have purchased and sending you electronic receipts . We will only collect information if you consent to it. The legal basis for processing is a balance of interests where our legitimate interest is to be able to provide customer service and facilitate the administration of returns, exchanges and complaints.

Your contact details may also be processed for direct marketing purposes, namely to inform you via email or other messaging services about our products, special events or promotions. The legal basis for processing is a balance of interests where our legitimate interest is to sell our products to existing customers.

When you purchase a product online, your name, email address, phone number, shipping address and billing address (including street name, zip code, city and country) are used to process your order. The data is also processed to enable the NEBESITE brand to process any returns, exchanges and complaints, and to contact you with any questions or comments you may have regarding the product(s). We collect a phone number so that we can send you a text message when the item(s) have arrived at the pickup location. The legal basis for processing is that it is necessary for NEBESITE to fulfill its contractual obligations to you.

Your purchase history is also stored so that NEBESITE can process any returns, exchanges and complaints, and contact you with any questions or comments you may have about the product(s). The legal basis for processing is a balance of interests where NEBESITE’s legitimate interest is to facilitate the administration of returns, exchanges and complaints.

NEBESITE does not sell or rent the personal data of our customers to any other organization.

For more information about our privacy policy, if you have any questions or would like to file a complaint, please contact us at nebesite.clothes@gmail.com.